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From acquisition to engagement.
One partner. One connected experience. 

DCG ONE is the end-to-end, digital-first marketing partner Health Plans choose when execution matters as much as strategy. We bring clarity, efficiency, and accountability to every stage of the member journey.

  • Integrated strategy, creative, production, and analytics under one roof
  • Compliant, personalized experiences across acquisition and engagement
  • Faster execution with fewer handoffs and lower operational risk
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Member Engagement Kits that turn clarity into action

DCG ONE delivers engagement kits that drive utilization, close gaps in care, and improve Member experience with:

  • Creative and in-house production
  • Smarter personalization at scale
  • Print-to-digital execution
  • Operational efficiency
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Member Acquisition Campaigns built to perform under pressure

DCG ONE helps Health Plans acquire new members more efficiently by delivering compliant, omnichannel enrollment campaigns through a fully integrated model that delivers:

  • End-to-end ownership
  • In-house print advantage
  • Compliance without friction
  • Measurement and optimization 
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The full spectrum: acquisition and engagement, connected 

Growth and experience are often managed by different teams, vendors, and budgets—leading to fragmented journeys, inconsistent results, and low-quality member experiences.

Our approach

By bringing strategy, creative, production, and analytics under one roof, DCG ONE reduces friction for your team and delivers seamlessly integrated, personalized experiences for your members—across the entire lifecycle.

Awareness & Consideration

WHAT WE DO:
  • Content Marketing
  • Paid Search Campaign
  • Direct Mail for Education
  • Event Support
  • Branded Merchandise
HOW WE MEASURE SUCCESS:
  • Reach and Frequency
  • Website Visits
  • Engagement Rate

Conversion & Enrollment

WHAT WE DO:
  • Direct Marketing (Mail & Email)
  • Enrollment Campaigns
  • Paid Search Campaigns
  • Enrollment-Optimized
  • Landing Pages
HOW WE MEASURE SUCCESS:
  • Conversion Rate
  • Cost Per Enrollment

Onboarding & Activation

WHAT WE DO:
  • Welcome Kits & ID Cards
  • Onboarding Email Program
  • Direct Mail for Activation
  • EOCs & Certs
  • Consent Forms, Disclosures & Policy Booklets
HOW WE MEASURE SUCCESS:
  • Portal Activation Rate
  • First Service

Ongoing Engagement & Care Utilization

WHAT WE DO:
  • Member Engagement Kits
  • Wellness Program 
  • Email Programs & Newsletters
  • ANOC & LIS Mailings
  • EOBs & Statements
  • Service Letters
HOW WE MEASURE SUCCESS:
  • Customer Satisfaction (CSAT)
  • Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Retention & Renewal

WHAT WE DO:
  • Proactive Member Communications
  • Renewal-Focused Communications & Campaigns
  • Personalized Communications & Mailings
  • Member Appreciation Kits
HOW WE MEASURE SUCCESS:
  • Renewal Rate
  • Churn Rate

Advocacy & Long-Term Value

WHAT WE DO:
  • Member Survey
  • In-Depth Interviews
HOW WE MEASURE SUCCESS:
  • net Promoter Score (NPS)
  • Testimonials
  • Referrals
  • Long-Term Retention

How DCG ONE brings it all together

  • One partner across the lifecycle: Omnichannel support from first impression to long-term engagement.
  • Creative informed by execution: Ideas built to scale, comply, and perform—not just impress.
  • HITRUST i1–certified production that enables strategy: In-house print and fulfillment unlock speed, personalization, and cost control.
  • Measurement without guesswork: Clear ownership delivers clearer results from enrollment to retention.
Download our Healthcare Marketing Success Kit

Customer Testimonial

DCG ONE made a complicated acquisition and onboarding process feel manageable. With one team handling everything end-to-end, we saw fewer handoffs, faster turnaround, and real improvements in enrollment and early engagement.

— Health Plan Marketing Leader 

Trusted by leading companies

Built for healthcare. Designed for trust.

Our systems, workflows, and production environments are designed to meet the regulatory, security, and compliance standards healthcare payors require.  

Frequently asked questions

How is DCG ONE different from a traditional agency?

Unlike traditional agencies, DCG ONE combines strategy, creative, and in-house production in one integrated model. This reduces handoffs, speeds execution, lowers cost, and minimizes compliance risk—especially during high-pressure enrollment cycles.

Do you handle both print and digital?

Yes. DCG ONE orchestrates in-house print and digital together, ensuring messaging, timing, and execution work as one system rather than separate channels.

How do you support compliance?

Compliance is built into our workflows, not added at the end. Our compliance certifications include HIPAA, HITRUST i1 Certified, SOC 2.

Can DCG ONE produce communications containing PHI?

Yes. DCG ONE is HITRUST i1 Certified, able to produce secure patient communications that contain personal identifiable information (PII) and personal health information (PHI), annual notices of change (ANOC), explanations of benefits (EOB), healthcare ID cards, statements, bills and letters, and other communications.

Can you offer additional strategic campaign support?

Absolutely. We can help improve the positioning and messaging of your offers, help you better understand your Members with primary research, optimize your Member experience journey, or all of the above.

How do you measure success?

We align measurement to payor KPIs—enrollment conversion, activation, experience metrics, and retention—using custom dashboards and regular reporting.

Do you participate in RFPs?

Yes! Please reach out to us at [email protected] to share the details on the RFP.

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